Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee, EPDG Hospitality Management Group B.V. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

About The Pyrmont Curaçao Beach Resort

Set to debut in Q2 2026, The Pyrmont Curaçao Beach Resort is an adults-only, all-inclusive beach resort. As part of the Autograph Collection by Marriott, The Pyrmont blends local culture and history with elevated hospitality and distinctive character. Every detail, from our spaces to our service, is designed to create meaningful, memorable experiences that spark connections and leave lasting impressions. We celebrate individuality and curate every guest's journey with care, authenticity, and purpose. 
Every unforgettable experience at the Pyrmont Curaçao begins with leaders who live our Leadership Essentials. We believe true leadership shines through curiosity, courage, and authentic connections – qualities that inspire our teams and elevate every guest experience.

Position Summary

The Front Office Manager leads our Guest Experience Hub - Reception, At Your Service, Guest Services, Concierge and Bell Services, ensuring that each guest encounter reflects the unique character of our resort and the Autograph Collection brand promise: Exactly Like Nothing Else. This role is more than managing arrivals and departures; it’s about curating memorable, personalized guest journeys. The Front Office Manager inspires and develops a passionate team who anticipate needs, delivers heartfelt service, and creates moments of delight that go beyond expectations. With a strong focus on authenticity, attention to detail, and seamless service, the Front Office Manager ensures every guest feels at home and part of something extraordinary.

Why Join Us?

At The Pyrmont Curaçao Beach Resort, a career is more than a job; it’s an opportunity to create moments that are warm, soulful, and unforgettable. Here, history and modernity meet within the walls of a landmark brought back to life with unique energy. As we build a bold new vision of hospitality, every team member plays a part in shaping experiences that celebrate Curaçao’s heritage while embracing its future. We believe true hospitality comes from genuine connections, from people who bring their own story, culture, and personality to everything they do. At The Pyrmont Curaçao Beach Resort, authenticity inspires, and every encounter leaves a lasting impression. Be part of something inspiring, and truly extraordinary, be part of a legacy in the making.

Qualifications

•    Bachelor’s degree in Hospitality Management or related field.
•    Minimum of 4-6 years of Front Office or Rooms Division experience in an upscale or luxury resort, with at least 2 years in a leadership role. 
•    Proven track record in creating unique guest experiences and driving guest satisfaction,
•    Exceptional communication and interpersonal skills, with cultural sensitivity and emotional intelligence. 
•    Leadership presence with the ability to coach, inspire, and motivate a diverse team. 
•    Strong business acumen, including financial oversight and operational planning. 
•    Proficiency in Opera OMS and Microsoft Office; experience with Marriott systems preferred.
•    Multilingual abilities (English required, Dutch, Spanish or Papiamentu a strong plus)
•    Flexibility to work varying schedules including evenings and holidays as required.

Competitive Salary; All costs associated with your work and resident permits to be paid by the hotel; Private health insurance plan fully covered by the employer for the first year of employment; Company phone; A vacation allowance of 5% of the net total salary, pro-rated as per your start date payable in June of every year;  On the job coverage AD&D insurance; A pension plan will be available upon entering an indefinite work agreement; Participation in Management Bonus Program.

This company is an equal opportunity employer.

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